Sharjah Crown Prince Witnesses Ministry of Cabinet Affairs and Sharjah Police Partnership

During the UAE Government Annual Meetings 2026, the Sharjah Crown Prince, Sheikh Sultan Bin Mohammed Bin Sultan Al Qasimi, witnessed the formal launch of a strategic partnership between the Ministry of Cabinet Affairs and the Sharjah Police. This initiative is designed to bolster cooperation in the implementation of the Global Star Rating System for Services, a framework aimed at elevating the quality, efficiency, and customer experience of government service delivery.

Advancing Government Excellence

His Highness the Sharjah Crown Prince emphasized that the advancement of the government services system remains a primary priority for the UAE’s leadership. By placing community happiness and quality of life at the core of policy-making, the government aims to create institutions capable of anticipating customer needs and providing flexible, efficient solutions. According to His Highness, this partnership represents a pooling of national expertise and capabilities to achieve unified development objectives, highlighting the role of the UAE Government Annual Meetings as a vital platform for aligning national visions.

The agreement was signed in the presence of Sheikh Sultan Bin Mohammed Bin Sultan Al Qasimi and Mohammad Abdullah Al Gergawi, the Minister of Cabinet Affairs. Also in attendance were Mohamed Bin Taliah, Assistant Minister of Cabinet Affairs for Government Experience Exchange, and Major General Abdullah Mubarak Bin Amer, Commander-in-Chief of Sharjah Police. The initiative focuses on knowledge exchange regarding the Global Star Rating System, which classifies service channels on a scale of two to seven stars. Originally launched in 2011 and updated in 2019, the system incorporates modern technological standards to reflect the evolving government work environment.

The partnership integrates federal and local efforts to enhance government service quality and customer satisfaction.

Minister Al Gergawi noted that the collaboration serves as a model for government integration. He stated that the next phase of service development requires a shift toward proactive, seamless delivery utilizing data and artificial intelligence. By developing the skills of employees responsible for assessing service channels, the partnership aims to foster a culture of continuous improvement, ensuring that services remain responsive to the aspirations of the public.

Why it matters

This partnership signifies a major step toward unifying service standards across federal and local government entities in the UAE. By leveraging shared expertise, the initiative ensures that service centers can better anticipate and meet the needs of the community.

For residents and stakeholders, including the large expatriate population from South Asia living in the region, this development promises more efficient, data-driven, and accessible government services. It marks a shift toward a more proactive service model that reduces procedures and enhances the overall quality of life for all community members.