Mercado Bitcoin to Restore Account Viewing Following Security Incident

The Brazilian crypto exchange Mercado Bitcoin has announced a phased recovery plan following a security incident that forced the platform to shut down on November 2. Starting November 9, customers will be able to log in to the website to inspect their holdings, providing a long-awaited look at their accounts. While this update allows users to verify their assets, the exchange has confirmed that full functionality, including withdrawals and trading, will remain unavailable for the time being.

Understanding the Brazilian crypto exchange status

Users accessing the platform will be able to see their balances categorized by asset type on the website, while the mobile application will provide a summary of holdings. The firm clarified that the data displayed reflects the status of accounts as they existed during a snapshot taken on November 2. The valuations shown in Brazilian reais will be based on prices from that date, meaning they do not account for subsequent market fluctuations. API access, along with services such as deposits, transfers, Pix, and TED payments, will remain offline during this initial stage.

Mercado Bitcoin will allow users to view balances on November 9 while trading and withdrawals remain suspended.

To ensure security, the exchange has canceled all limit orders that were open at the time of the shutdown. Customers will need to place new orders once trading services are eventually restored. The platform also noted that while its Ethereum staking product was temporarily discontinued during the incident, other passive-income products continued to accrue returns, which will be credited upon reactivation. Before full functionality returns, all users will be required to reconfirm their registration details and update their passwords.

Mercado Bitcoin emphasized that customer balance records remain intact and that the company is using its own funds to replenish affected assets. The exchange warned users to be cautious, advising them to type the official website address directly into their browsers. It explicitly stated that it will not send links to release balances or request passwords outside of its secure platform.

Why it matters

This phased restart provides a necessary reference for customers who have been unable to access their funds since the November 2 incident. By allowing users to verify their recorded holdings, the exchange aims to provide transparency during the recovery process. However, the lack of a specific timetable for the resumption of trading and withdrawals leaves investors without a clear path to move their digital assets, highlighting the ongoing operational challenges following the security breach.